Terms and Conditions

Last updated: 12 November 2026

These terms apply when you use Vinnie, the WhatsApp business assistant and web app provided by OptiVine (Pty) Ltd (Reg. 2024/620079/07), trading as The Vine Solutions ("we", "us"). By using Vinnie you agree to them. If you use Vinnie for a business, you confirm that you may accept these terms for that business.

1. The service

Vinnie helps small businesses with their admin over WhatsApp and the web app: quotes and invoices, expenses and slips, reminders, bookings and calendars, jobs and time, a travel logbook, client feedback and payments. The services available to your business depend on the plan and services you switch on.

2. Your account

Accounts are set up for a business by us or by the business owner. The owner decides who joins the team and what they can do.
Keep your password and your phone safe. Anyone who messages Vinnie from a team member's WhatsApp number is treated as that team member.
Tell us or your business owner straight away if you think someone has used your account without permission.
The information you give us must be accurate and kept up to date.

3. Fees and payment

Vinnie is prepaid. You buy credit by card through PayFast. There is no debit order.
Your monthly plan and the services you switch on come off your credit at the start of each month. Usage past what your plan includes, such as messages from Vinnie and extra quotes or invoices, comes off as you use it.
Prices are shown on our website and under Billing in the web app. They are in South African rand and include VAT where applicable.
When your credit runs out, Vinnie pauses until you top up.
We will give you at least 30 days' notice of a price change. You may cancel before it takes effect.
Refunds are covered by our Refund and Cancellation Policy.

4. Using Vinnie properly

You agree not to:

use Vinnie for anything unlawful, fraudulent or harmful;
send messages to people who have not agreed to hear from your business, or keep messaging someone who has asked you to stop;
break WhatsApp's Business and Commerce policies;
try to access other businesses' information, overload the service, or copy or reverse-engineer it.

5. Your clients and their information

Your business is responsible for having a lawful reason to record your clients' details in Vinnie and to message them, and for answering their privacy requests.
We process your clients' information on your behalf, as described in our Privacy Policy.
Anyone can reply STOP to stop messages from Vinnie, and we will respect that.

6. AI and documents: check before you send

Vinnie uses artificial intelligence to understand messages, voice notes, slips and documents. It can make mistakes. Quotes and invoices are shown to you as drafts first, and nothing goes to a client until you approve it. You are responsible for checking amounts, VAT, dates and client details before you send a document, and for your own tax and accounting records. Vinnie is not a substitute for an accountant or tax adviser.

7. Your data

Your business owns the records it creates in Vinnie. You give us permission to store and process them to provide the service.
You can ask for a copy of your records at any time, and when you leave.
How we handle personal information is explained in our Privacy Policy.

8. Availability and third parties

We work to keep Vinnie available and reliable, but we cannot promise it will always be uninterrupted or error-free.
Vinnie depends on services from other companies, including WhatsApp (Meta), payment providers and hosting providers. We are not responsible for their outages or for changes they make.
We may change or improve Vinnie over time. If we remove something important you are paying for, we will tell you in advance.

9. Cancelling

You can cancel at any time by telling us. We refund the credit you haven't used, less any usage and message fees up to the day you cancel, as set out in our Refund and Cancellation Policy.
We may suspend or close an account that breaks these terms, after warning you where reasonable, or straight away for serious misuse.
After an account closes, we handle its information as set out in our Privacy Policy.

10. Liability

Nothing in these terms limits your rights under the Consumer Protection Act, 2008, where it applies.
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, or for losses caused by mistakes in documents you approved and sent.
To the extent the law allows, our total liability to you in any 12-month period is limited to the fees you paid us in that period.

11. General

These terms are governed by the law of South Africa.
We may update these terms. The date at the top shows when they last changed, and we will tell account holders about significant changes.
If any part of these terms is found invalid, the rest still applies.

12. Contact us

Email: vinnie@the-vine-solutions.com
Phone: 065 834 8003
WhatsApp: 068 475 7631
Registered office: 130 3rd Avenue, Rietkol AH, Delmas, Mpumalanga, 2200, South Africa